Terms and Policies

Terms and Policies

Reception & Check In Hours:

Reception is open from 8.30am to 8pm and check-ins are possible at any time during those hours. Guests may check-in any time during reception hours. However, due to our daily cleaning schedule you can only move into your room after 1pm. We do have a luggage storage room where you can ‘park’ your baggage in the meantime.


Arriving outside Reception Hours:

We are pleased we can arrange a late check in for guests arriving outside reception hours. With your booking you agree for us to take full payment for your booking (plus 3% minimum $3 credit card processing fee) at the time of booking so we can send you a confirmation of your booking with our Late Arrival Instructions. We understand that you may change your plans ‘last minute’ to fully enjoy your holiday. If you have any changes to your booking, or will be arriving later than originally planned, please contact us prior to your arrival so that we can email you our late arrival instructions.


Payments & Fees:

Payments are processed according to your booking terms:

Non-Refundable bookings are charged at the time the booking is received.  Please be sure to have sufficient funds available on your card.

Bookings with arrival times outside reception hours are charged when we are notified of your arrival time with your booking (please see above information about late arrivals).

Cleaning your dishes is not included in your nightly price.

Damages Policy: Any damage to hostel property will be charged to the credit card on file for the cost of recovery, replacement and/or repair plus an administration fee of a minimum of $25.


Cancellations & ‘No Shows’:

All cancellations and changes to a booking must be received by us by email  at least 24hours (1full days’ notice – local NZ time) prior to your day of arrival. We will confirm the receipt of your cancellation or change of booking by return email (during our reception hours). No Shows, cancellations or changes to the booking received with less than 2 full days’ notice will be charged to your credit card with the full amount for the booking.










Children Policy:

Our hostel is suitable children Bookings with children must be in private rooms.




Other terms:


Smoking in any of the buildings on site is strictly prohibited and will incur a $200.00 fine and possible immediate eviction. Any tampering with fire equipment or any action that results in the fire service attending eg tampering with a smoke detector, smoking in rooms, will incur a  fine and immediate eviction. In either scenario, no refund will be issued.

If we notice the number of customers in a room exceeds the number of guests paid for, payment will be required for the extra people present in the room and may lead to issuing trespass notice for everyone involved in the offence and no refund will be issued.

Any damages to the room will be charged to the credit card that is held on file.

Smoking, soiling or otherwise damaging your room or any other part of ivorytowers will result in your credit card being charged for excessive cleaning and/or repair of the damages, plus a minimum admin fee of $50.